Terms & Conditions
SIGNATURE REWARDS membership (“Program”), offered by Gold Key Restaurant & Entertainment Group, is open to all individuals 18 years of age or older. The program is intended for individual use only. One membership card will be issued per account, and each individual is only allowed one membership.
Members shall be bound by all the terms and conditions contained herein and by all applicable laws. All discrepancies in program terms and/or conditions shall be determined at the sole discretion of Professional Hospitality Resources, Inc. and/or its assigned subsidiary. Federal and state tax liabilities, if any, shall be the sole responsibility of the Program member.
Members earn one point for every dollar spent on food, beverage, and retail items purchased only at participating Gold Key restaurant outlets or ecommerce sites. Promotional point offers, including double or bonus points, may be subject to restrictions and black-out dates at the Program’s discretion. Points are not earned when a gift card is purchased. Points are not earned on third-party benefit transactions, including discounts and dollar-off promotions, offered through third-party merchants.
No more than 5,000 points may be earned by a member in a single day. Members may not split checks on large parties or banquets in order to acquire points beyond the daily maximum. No points will be awarded for deposits on banquets, room or equipment rental charges or service fees. Members are eligible to earn points for group events held at our participating restaurants provided they are enrolled in the program prior to booking the event. You may earn a maximum of 5,000 points in a single day for group events. Points can be earned on purchase of regularly priced menu items and group catered events that are held at any of our hotels. Points will only be issued to the Program member who pays the bill. Membership accounts registered after the event is booked are not eligible to earn points.
Rewards may be used for food or retail purchases at participating Gold Key restaurants only. Rewards may not be used to purchase gift cards or certificates. Rewards may not be used for tax, gratuity, or alcohol purchases. Rewards are issued, in $20 increments. In addition, members may carry-over balance for any used rewards; therefore, if member’s purchase is for less than the reward amount, the remaining unused reward amount will be stay credited as a “Rewards Balance.”
Earned Rewards: For every 200 points earned, a $20 reward will be available to the member. Rewards are earned in 200 point increments and will be awarded in $20 increments. Any points earned over the reward amount will remain in the account and continue to accumulate until the next $20 reward is earned. Once the member’s account balance reaches 200 points or more, the member will receive an email and/or SMS message informing him or her of the $20 reward. The reward will automatically be added to member’s card, and the member must activate reward to be redeemed on next eligible purchase. Rewards can only be redeemed at participating restaurant, hotels, sponsored events, or special offers. Members may not use rewards for non-eligible purchases at participating benefit merchants. The reward may be used in any dollar amount up to the value of rewards in the member’s account.
Birthday Reward: Members will earn a $20 reward on the first day of their birthday month that can be redeemed anytime during their birthday month. Birthday Rewards will automatically be applied on your first visit to the restaurant during your birthday month. Birthday Rewards expire on the 15th of the month following your birthday month. If a member joins and registers during their birthday month, the Birthday Reward will automatically be added to the account 24 hours after account registration. Regardless of account registration date, the Birthday Reward will expire on the 15th of the following month.
Program members are eligible for priority seating (based on availability). Members receive seating privileges seven days a week, for parties of six or less. Priority seating on a walk-in basis ensures member quick attention and the first available table for a party of your size. Member’s Program card must be presented to the host/hostess to utilize this privilege.
All points are valid for 24 months from the date of issue, and all Earned Rewards are valid for 24 months from the date issued. Expired points and rewards will not be extended or reinstated.
Membership card does not need to be presented to earn points or redeem rewards. In lieu of the membership card, members may provide the account or phone number identified in their account registration to earn points at the time of purchase. If Rewards are being redeemed, member will also be required to show valid ID. Only the member to whom the membership card is issued may earn points or redeem Rewards. The member must be paying for the food, beverage, or retail items to earn points. Membership cards are issued to individuals only, not businesses or other entities or groups. Points are not redeemable for cash and are non-transferable, unless expressly permitted in conjunction with a special offer or promotion.
Points can only be earned at the time of purchase. Point updates for a restaurant transaction are computer generated. No points will be awarded for any guest receipt or other proof of purchase presented after the time of visit.
Members must provide a valid email address and other required information to register their account. The information provided during registration will not be sold or given to third parties, except for the use of administrating the program or expressly given permission by the member. By registering as a program member, member expressly gives permission for their name, email, phone number, address, birth date, and consumer behavior data to be shared with program partners and retains the right to unsubscribe from any communication from such partners. Member also accepts these program rules as they may be modified from time to time and published at SignatureRewards.net/terms/
Each time member participates in the program in any manner (earning points, redeeming rewards, accessing the website, etc.) member agrees to the current published rules. In addition, by registering as a member, member consents to receiving periodic emails, SMS messages, and account balance information. Members may unsubscribe to these email or SMS notices, but the program will not be able to inform such members about benefits, send reminders about member’s points and rewards or provide other important information. Member is responsible for making any needed account information updates (email address, personal information, etc.). The birthdate that you provide at time of registration cannot be changed. Name changes to account require proof of identification. Exclusive offers, promotions and program updates will be emailed to members, and is not responsible for lost, delayed or undeliverable email or SMS communication. To ensure delivery of Program emails to your inbox (not bulk or junk folders), please add firstname.lastname@example.org to your address book.
Gold Key Restaurants & Entertainment Group, its subsidiaries, or partners are not liable for points or rewards lost due to fraudulent or unauthorized use, whether resulting from a lost card or otherwise. Illegal, fraudulent or other unauthorized use of card, or other activity inconsistent with these terms and conditions, will result in termination of membership and/or forfeiture of earned points and/or rewards. INDIVIDUALS ARE ONLY ALLOWED ONE MEMBERSHIP. MULTIPLE ACCOUNTS BY THE SAME PERSON ARE PROHIBITED AND WILL BE TERMINATED. Gold Key Restaurants & Entertainment Group, its subsidiaries, and approved partners reserve the right to audit membership accounts at any time.
In the event of a lost or stolen card, upon notification, the member will be sent a replacement membership card. Notwithstanding the foregoing, the program is not responsible for lost points or rewards associated with lost or stolen membership cards. Gold Key Restaurants & Entertainment Group, its subsidiaries, or approved partners also reserve the right to charge $5.00 for replacement, shipping and handling of membership cards.
Gold Key Restaurants & Entertainment Group or its program management subsidiary reserves the right, in its sole discretion, to modify the program terms, conditions and rewards without notice, or to terminate the program at any time upon 30 days of notice. Gold Key Restaurants & Entertainment Group or its program management subsidiary reserves the right to change membership fees or membership requirements and benefits at any time. In the event the program is discontinued, any rewards earned prior to the member receiving notice shall be redeemable for a period of 30 days after issuance of notice of discontinuation of the program.
Gold Key Restaurants & Entertainment Group or its program management subsidiary further reserves the right to change or include restaurants and other participating locations at any time. Employees of Gold Key Restaurants & Entertainment Group and their spouses are ineligible for membership. Accounts identified as such will be immediately invalidated.
Gold Key Restaurants & Entertainment Group operates under the names of Catch 31, Sky Bar, Salacia, Lager Heads, Mahi Mah’s, Tortugas, and Ultra Craft Cocktails.